First, make sure you have installed the correct version of ITunes. If you have a
64-bit edition of Windows Vista or Windows 7, you need the iTunes 64-bit installer. This is a different version than the default download link that appears on iTunes.com.
If you installed the 32-bit edition, uninstall it, reboot your computer. Install the 64-bit version.
Next, it is possible that an incorrect driver was installed. Plug in your iPod, go to Control Panel > Device Manager and delete the iPod driver listed under USB devices. Unplug your iPod. Restart your computer. Launch iTunes. Plug in you iPod. The correct driver should automatically get installed.
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